Refund Policy

Last updated: 3/11/2026

At Elunara Sanctuary, we strive to provide high-quality, personalized insights. However, we understand that sometimes things may not work out as expected.

1. Digital Products

Due to the nature of our products being digital and personalized reports, we generally do not offer refunds once the report has been generated and accessed. However, we evaluate refund requests on a case-by-case basis.

2. Eligible Refund Circumstances

You may be eligible for a refund if:

• You were unable to access the report due to a technical error on our end.
• The report contains gross factual errors regarding the input data provided (e.g., wrong birth date used despite correct input).
• You requested a refund within 14 days of purchase and have not accessed or downloaded the full premium content.

3. Compliance with Consumer Laws

Our refund policy is in addition to any rights you may have under applicable consumer protection laws.

4. How to Request a Refund

To request a refund, please contact our support team at support@elunarasanctuary.com with your order details and the reason for your request. We aim to respond to all inquiries within 48 hours.